Make sure your staff is up to date and educated
Managing a dispensary requires that you wear a multitude of hats, and one of the more important ones is making sure your staff is up to date and educated so they can best serve your customers. Although the marijuana industry is rapidly changing, their job doesn’t have to be hard as long as you implement some easy strategies to empower your team.
1. Stay In Touch With Team Meetings
Whether it’s a monthly sit-down or a weekly morning huddle, the benefits of team meetings are phenomenal. While you’ll want to use these opportunities to handle general housekeeping items, you can also use this time to educate your staff on a new strain or product. Will you be out of a particular strain for a while? Are you bringing in a new brand? Make bud-tending as easy as possible by keeping your team up to date on these types of changes.
Aim for the meetings to be fun instead of a boring requirement (snacks often help) and keep in mind that inventory rotation should be a key focus. You might even want to have one staff member teach the rest of the group about a certain strain and rotate each meeting, so everyone feels involved.
2. Use Your Cannabis POS System To Its Full Potential
Your technology should do more than just ring up sales, so consider using this tool as a way to help empower your budtending team. A great cannabis POS system will include robust product details as well as an easy to use inventory lookup so your team can find particular strains easily.
Not only will your staff be more confident when they step out on the sales floor, but difficult customer questions won’t be a cause for concern. Thinking about your cannabis POS system as a multi-use tool might be just the thing you need to boost customer sales and budtending confidence.