Store Name: Green Dot Medicinal Cannabis Patient’s Group
Store Location: 4200 Lincoln Blvd Marina Del Rey, CA 90292
Store Website: http://www.thegreendotla.com/
I’ve driven by this store a lot, and decided to finally stop by and see what it is all about. The Green Dot, currently a medical only dispensary, has easily one of the most recognizable storefronts on one of the busiest streets on the West Side of Los Angeles. You would be forgiven if you were driving only to find you had to double back because you passed your stop, but with Green Dot you should have no such problem. Their building pops from amongst the hundreds of storefronts with an incredibly beautiful logo placed against a hard black building giving it a serious contrast from its neighbors. From the outside, it almost looks like a high-end art gallery or coffee shop. Parking, as with anywhere on the far west side, is an absolute nightmare. If you are trying to park directly on Lincoln, you will spend more time going up and down the street than you will actually inside of the dispensary. MRR’s advice is to park on Del Rey Avenue exactly one block over near the intersection of Del Rey Avenue and Maxella Avenue and just walk to Green Dot, especially during high traffic hours. Once you walk into the building the interior aesthetic clearly continues the exterior design creating an extremely high-end atmosphere while maintaining a relaxed/zen vibe. I walked up to the counter ready to check out what they had to offer.
Reception – Photo Courtesy of Carl Schroeder III / All-Star Productions
This is where a lot of the happiness and initial excitement simply died. I cannot emphasize enough the importance of not only training your staff, especially customer-facing employees, on not just your procedures but also in creating clear backups in case there is a glitch. This was a failure on all parts for the front of house and I left The Green Dot not thinking of how much I enjoyed the ambiance or the products, but instead the memory was filled with this initial experience. Upon entry, I handed the gentleman my ID and rec and I was handed back a tablet to check in. This was done without any instruction and I was unfortunately left to my own accord. While I was able to sign-up using the software, the tablet locked as soon as I entered my information. Reception, not knowing the lock password for the tablet, simply gave me another one. The second tablet I attempted to check in again, but this time it said I needed to enter a password as I already had an account from the first tablet. As the first check-in hadn’t completed and I had no idea what password they were asking for, I asked the receptionist what I should do. He asked me “if I tried my password for my personal email” which I responded appropriately, “Why would you need my personal private email password just to check in?” He said he didn’t know and asked me to take a seat while he called someone on the radio. After waiting for 6 minutes for the person from the back, annoyed, I attempted to unlock the tablet myself. 0420 and 4200 were the first two passcodes I tried and wouldn’t you know it the tablet unlocked. I’m not going to tell you which one worked, but please guys change your codes to something harder and put the code up at reception behind the desk so they don’t have to call for anyone if a tablet locks. This was not even the worst failure. The worst failure came after I was confirmed and the receptionist was checking someone else in. I was handed back the other persons ID and recommendation and let into the shop. The ONLY reason I noticed, was because I put the ID in my wallet and just happened to notice it wasn’t my name. I immediately went back out and gave him the ID and recommendation back. This is a gross neglect on the part of front of house considering patient confidentiality and the need for private information to be stored with care. Thankfully front of house was the last serious incident that occurred at this location.
Budroom – Photo Courtesy of Carl Schroeder III / All-Star Productions
I walked into a wide open room, with a beautifully simplistic decor and 2 female budtenders behind the counter. The budtenders were extremely friendly and explained the process. There were 4 POS stations that were easily identifiable from the lighted scopes and there was a wide assortment of flower to choose from as well as other infused products and edibles. Edibles were kept in a fridge off to the right with clones on the left hand wall in one of the cleanest clone displays i’ve ever seen. Everything seemed extremely well kept, organized, and clean. Pricing was clear on the screens and easily readable from anywhere in the room in case there was an influx of patients. I am disappointed however that they haven’t switched to the more appropriate smell jars, instead choosing to use the distribution jars and drying out their main stock every time someone just wants to smell a product. I recommend using a humidity pack like Boveda in your distro jars in order to keep your flower from turning bad early. The flower was of high quality however (at least the couple strains I checked) and was reasonably priced for the West Side, especially for a shop going for a high end vibe in an expensive part of town. In the end I settled on LA Confidential which is a solid option for any Indica fan and I wasn’t disappointed with my choice. Overall, I was pretty disappointed as I felt the entire experience was overshadowed by a bad first contact with the business. I will spot check them at a later date and update this as it is entirely possible the receptionist was simply their security guard filling in. I personally believe even if it was their security guard, it emphasizes the need for multi-tier training for staff so that everyone knows how to do every job necessary like it was their primary function at the business, ensuring zero downtime and consumer frustration.
– TOP MARKS –
Friendly Budtender Staff
Excellent Decor And Ambience
– BOTTOM MARKS –
Street Parking In Area Is Difficult
Bottleneck At Reception For Patient Flow
Distribution Jars Used For Patient Smelling
Poor Training For Front Of House
Marijuana Retail Report Rating – 7.0 / 10
Marijuana Retail Report conducts its reviews independent of the shops / accessories / lounges knowledge. Marijuana Retail Report is neither paid or otherwise incentivized by the shop / accessory / lounge to review them. They are not informed of the review either prior to, during, or after and cannot have the review edited for any reason other than provable inaccuracy or update due to time. The reviews are unbiased by design and contain a proprietary 31 point inspection of the store during the review. The cannabis is purchased by the reviewer and is not paid for by the shop nor is the reviewer reimbursed by the shop for the review. The products selected for purchase are purchased at random based on variable criteria and are meant to spot check the dispensary.