Dutchie Admits ‘Failures’ On 4/20, Promises Payout To Marijuana Retailers
A “series of cascading failures” was responsible
A “series of cascading failures” was responsible for Dutchie’s e-commerce platform outage that impacted marijuana retailers on 4/20, the company admitted.
As a make-good, Dutchie CEO Tim Barash promised to pay out retailers that use the Oregon-based cannabis tech platform “an amount equivalent to our estimate of your lost profits” during the Thursday interruptions.
After reporting “elevated error rates” on Tuesday and Wednesday, Dutchie’s e-commerce platforms went down for a part of Thursday, one of the busiest sales days of the year for U.S. marijuana retailers.
The company’s online status report noted at 8:23 p.m. ET that “Dutchie E-Commerce is back to nominal operations.”
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